Xe88 Privacy Policy — How We Protect Your Information
This Privacy Policy explains what information xe88 collects, how it is used, and your rights as a user of our platform in Malaysia. Please read this document before using any of our services.
Effective date: 1 January 2026
What Information Do We Collect From You?
Xe88 collects various types of information to ensure our services run smoothly, securely, and in line with the needs of our users in Malaysia. The main categories of information collected are as follows:
During registration, we collect your full name, email address, phone number, date of birth, and any identity verification details required. This information is used for account management and user identity verification.
We record transaction details in MYR (RM), including deposit and withdrawal amounts, payment methods used (such as Touch 'n Go or FPX), and transaction history. We do not store full card numbers.
Xe88 collects technical information such as device type, operating system, browser version, IP address, and screen resolution to ensure the platform runs smoothly across all devices, including Android and iOS smartphones.
Information about user activity on the platform — such as games played, login times, pages visited, and usage frequency — is collected for analytics and service improvement purposes.
How Is Your Information Used?
All information collected by xe88 is used solely for purposes related to platform operations and improving the user experience. We do not use your information for any other purpose without your consent.
- Verifying user identity and preventing unauthorised account access.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Providing responsive and effective customer support.
- Analysing usage patterns to improve game quality and the platform interface.
- Sending important notifications related to your account, security, and service updates.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Preventing fraud, money laundering, and other unlawful activities.
Cookies & Tracking Technologies — What You Need to Know
Xe88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you browse a website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform in order to identify areas for improvement.
- Preference Cookies: Saves user preferences such as language and display settings to ensure a smoother experience on future visits.
You can manage or disable cookies through your browser settings, though this may affect certain xe88 platform features. Third parties working with us may also use their own cookies in accordance with their respective privacy policies.
- Session cookies for login security
- Usage analytics for service improvement
- Language settings and user preferences
- Manageable through your browser
How Is Your Data Stored and Protected?
Xe88 implements appropriate technical and organisational measures to protect users' personal information against unauthorised access, loss, or misuse.
All sensitive data, including account information and transactions, is encrypted using industry-standard security protocols during transmission and storage.
Data is stored on servers protected by strict access controls. Only authorised personnel may access users' personal information, and solely for operational purposes.
Personal information is retained for as long as necessary to fulfil the stated purposes or as required under Malaysian law. Once that period has lapsed, data will be securely deleted or anonymised.
Xe88 does not sell or rent users' personal information to third parties for marketing purposes. Information may be shared with authorised payment service providers, technology partners who support platform operations, or authorities where required by law. All third parties involved are bound by strict confidentiality agreements.
Your Rights as an xe88 User
As an xe88 platform user, you have certain rights regarding your personal information. We are committed to ensuring these rights are respected and can be exercised with ease.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal information, subject to applicable legal obligations.
You have the right to object to certain processing of your data, including for direct marketing purposes.
Xe88 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Users will be notified of any material changes via in-platform notifications. For any enquiries regarding data privacy, user rights, or to submit a formal request, please reach us at [email protected]. You may also refer FAQ page us for further information. We aim to respond to all enquiries within 5 business days.